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Frequently Asked Questions


What support do I get with Loomio Pro?
Our Loomio Pro plan offers a dedicated Loomio expert to help you implement Loomio for your organization. Starting with an initial one hour video call, we schedule regular follow-ups to check in on your needs, introduce new features and offer tips to get the most from Loomio. Loomio Pro plan customers receive priority support all year round, to answer questions, help onboard new people and more.

Find out more about Loomio Pro plan support and training

Can I upgrade to Loomio Pro after purchasing Loomio Starter?

You can upgrade at any time and we will automatically apply a prorated credit for any pre-paid subscription fees.

Does my organization qualify for the Pro Nonprofit plan?

We love nonprofits, and have created the Loomio Pro Nonprofit plan for you. This is a 50% discount on our Loomio Pro price.

Nonprofit organizations can upgrade to this plan for immediate subscription to Loomio. We’ll then send you an email with a link to validate your organization’s nonprofit status via our partner, TechSoup

View TechSoup’s nonprofit validation criteria for your country

How do I know if my group qualifies for the Community Lifetime plan?

The Community Lifetime plan is available for community groups and organizations run by volunteers who have no full-time paid staff. When you upgrade to this plan we will ask you to make a declaration that your group has no full-time staff.

I have a discount or referral code, where do I apply it?

After you have chosen the plan you wish to purchase, click the upgrade button, and you will be taken to our billing portal to set up the payment. Here you can add a discount or referral code to receive a reduction off the final price.